16 Best Help Desk Specialist Certifications in 2024

This certification is typically obtained by completing an accredited program or passing an exam. The certificates were created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement. Microsoft Certified Solutions Expert (MCSE) is a certification program offered by Microsoft that validates an individual's skills and knowledge of designing, implementing, and managing IT solutions based on the Microsoft platform.

  • Bureau of Labor Statistics, corporate training and development specialists earn a median income of $63,080 per year, or just over $30 per hour.
  • The MTA certification covers a wide range of topics, including Windows operating systems, networking fundamentals, security fundamentals, software development fundamentals, database fundamentals, and mobile device fundamentals.
  • Microsoft Certified Solutions Expert (MCSE) is a certification program designed to recognize IT professionals who have the skills and knowledge necessary to design, implement, and manage complex IT infrastructures.
  • In order to pass the exam, candidates must score at least 65% (26 out of 40 questions).
  • While many of the other certifications mentioned focus on privacy and security, HDI certifications focus on quality of service, so they’re an essential certification to have alongside things like PCI or HIPAA compliance.
  • They may escalate complicated technical problems like faulty products to IT support.

Customers don’t know the product as you do, so you need to explain IT terminology and workflows in a way that someone from the outside can understand. CompTIA is here to help you every step of way in earning the best IT support certification for you. One of our training experts will be in touch shortly to go overy your training requirements.

IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy)

One of our training experts will be in touch shortly to go over your training requirements. Our courses can be adapted to meet your individual project or business requirements regardless of scope. There are no formal prerequisites for this Certified Helpdesk Support Technician Training Course. However, a basic understanding of Information Technology, Customer Support, and their fundamental concepts would be beneficial for the delegates. Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies…

  • This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level.
  • Students learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues.
  • The ITIL Foundation program is also a bit broader than some other help desk certifications, so it can give agents a better understanding of the broader context of IT, allowing them to provide better and more effective service.
  • This article provides an overview of the top help desk manager certifications available to those interested in taking their career to the next level.
  • Once candidates have passed both exams, they will receive an official certificate from HDI that recognizes their achievement as a certified Support Center Analyst.

The certification covers topics such as network technologies, installation and configuration, media and topologies, management, and security. HDI Support Center Analyst (HDI-SCA) is a certification program offered by the Help Desk Institute (HDI). It is designed to help IT professionals gain the skills and knowledge needed to provide quality customer service in a support center environment. This IT training course is structured starting from the most basic knowledge required, i.e. installing operating systems like Windows on machines. The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems.

Jobs You Can Land With CompTIA A+

AWS certifications have become more popular as organizations around the world enter a more cloud-centric work environment. Overall, obtaining an HDI-DST certification can be beneficial for those looking to advance their careers in IT or related fields as it demonstrates their expertise in providing effective desktop support services. Human resources-related certifications focus on the wide range of aptitudes found in these roles.

When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software. This article provides examples of effective help desk specialist resume objectives to help job seekers create an impactful and professional resume. Overall, obtaining your CCNA certification can be a great way to advance your career in help desk engineer networking technology and open up new opportunities for yourself. IT Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google. IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data.